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CIS-CSM Exam Training - CIS-CSM Official Cert Guide

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ServiceNow CIS-CSM certification exam is a challenging exam that requires dedication and preparation to pass. However, with the right study materials and a solid understanding of the ServiceNow platform, you can succeed in passing the exam and earning your certification. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years and can be renewed by taking and passing a recertification exam. Overall, the ServiceNow CIS-CSM certification is an excellent investment in your career and can open up many opportunities for advancement in the field of customer service management.

ServiceNow CIS-CSM Certification is an intermediate-level program, requiring successful completion of a proctored exam. CIS-CSM exam is specifically designed to evaluate the individual's ability to define and design ServiceNow CSM solutions, configure the ServiceNow CSM application, and manage CSM processes. CIS-CSM exam is proctored and can be taken at a physical testing center or online.

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CIS-CSM Official Cert Guide, Dumps CIS-CSM Download

Now there are many IT professionals in the world and the competition of IT industry is very fierce. So many IT professionals will choose to participate in the IT certification exam to improve their position in the IT industry. CIS-CSM Exam is a very important ServiceNow's certification exam. But if you want to get a ServiceNow certification, you must pass the exam.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

A. Customer service manager (sn_customerservice_manager)
B. Service organization administrator (sn_customerservice.service_organization_admin)
C. Customer administrator (sn_customerservice.customer_admin) Most Voted
D. System administrator (admin) Most Voted
E. Partner administrator [sn_customerservice.partner_admon] Most Voted

Answer: C,D,E

NEW QUESTION # 31
What is required to synchronize fields from a parent to a child case(s)?

A. No action required, this is a standard Customer Service Management feature
B. Major Issue Management needs to be installed and certain properties enabled
C. The role of sn_customerservice.customer_case_manager must be assigned
D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Answer: A

NEW QUESTION # 32
The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the dat a. What is this feature?

A. CSM Query Rules
B. Access Types
C. Data Policies
D. Filtered Lists

Answer: A

NEW QUESTION # 33
User criteria records may be applied to which knowledge items?

A. Knowledge Base and Article
B. Knowledge Base, Category and Article
C. Knowledge Base and Category
D. Knowledge Base

Answer: A

Explanation:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

NEW QUESTION # 34
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

A. Case Escalation
B. Case State
C. Case Prioritization
D. Case Categorization

Answer: C,D

Explanation:
Explanation

NEW QUESTION # 35
......

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CIS-CSM Official Cert Guide: https://www.troytecdumps.com/CIS-CSM-troytec-exam-dumps.html

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Will Tate Will Tate

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